Privacy Policy

  • We respect your privacy

    • We respect your right to privacy and this policy sets out how we collect and treat your personal information (personal information being defined as all the information that we hold which is identifiable as being about you).

  • What personal information we collect

    • We may collect the following types of information form you:

      • name; 

      • address; 

      • phone number;

      • email;

      • all information that you have made and disclosed to us;

      • third party medical and functional test results and diagnostic information about you;

      • communications, iris photographs and assessments conducted between us during a consultation and or therapeutic session;

      • information about the goods or services you have ordered or acquired;

      • communications between us; and

      • payment information (such as credit card and bank account details).

    • How we collect your personal information

      • We collect personal information from you in a variety of ways, including: 

        • when you interact with us, electronically (online) or in person; 

        • when you submit your client intake form;

        • when you access our website or make a booking on the SimpleClinic booking platform; and 

        • when we provide our therapeutic and naturopathic services to you.

    • Use of your personal information

      • We use your information to provide our consultation and therapeutic services to you. 

      • We also use it to improve our service and to notify you of opportunities that we think you might be interested in if you have subscribed to receive marketing information from us. 

      • We do not provide your information to third parties, except that we may provide your limited information as required to our business partners (eg SimpleClinic and third party product suppliers) to complete specific tests and orders and who assist us in the provision of our bookings, specific testing and other like specific services to you.

    • Disclosure of your personal information overseas

      • We do not disclose your personal information overseas. 

      • Aggregated, anonymised information is collected through Google and other search engine analytics. This contains non personally identifying information and is used to allow us to monitor our site performances and site traffic.

    • Security of your personal information 

      • We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

    • Access to your personal information

      • You can access and update your personal information by contacting us (contact page).

      • We may charge a reasonable administration fee for this access.

    • Complaints about privacy

      • If you have any complaints about our privacy practices, please feel free to send in the details of your complaint(s) by email via contact us page.

      • We take complaints very seriously and will respond shortly after receiving written notice of your email complaint.

    • Changes

      • Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website, so please check back from time to time.

    • Website

      • When you visit our sites

        • When you come on to our website and the booking website, those website providers may collect certain web-site specific information whilst you are using these sites. This information is used in an aggregated manner to analyse how people use the sites, such that we can improve our service and offerings to our clients, as well as to allow products and services to be sold and bookings to be made.

      • Cookies

        • As is very common for web-site providers to use cookies in providing their website services. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Cookies are used to improve the experience of people using these websites.

      • Third party sites

        • Our site has links to other websites (such as SimpleClinic booking service) that are not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites. These site however do contain and abide by their own Privacy Policies.